Seller Policies 

Seller Policy

Momskart is a marketplace where you can sell your handmade Non-perishable food products, vintage items, and supplies directly to buyers across India. We want to make sure that you and your buyers have a positive experience with Momskart. Please read on to find out more about your rights, as well as what is expected of you, as a seller.


All sellers are expected to adhere to the following policies when listing products on MomsKart. Seller offenses and prohibited content can result in the suspension of your MomsKart Sellers account.


Based on seller performances, sellers are categories into platinum, gold, silver & bronze accounts followed by applicable platform fees.

Last updated on 01-04-2024, we may update our policies from time to time by notifying all the stakeholders | Sellers & Customers.  

Seller code of conduct:-

This policy requires that sellers act fairly and honestly on MomsKart to ensure a safe buying and selling experience. All sellers must:


Violating the Code of Conduct or any other MomsKart policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information:-

Sellers must provide accurate information to MomsKart and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.

You must act fairly and lawfully and may not misuse any service provided by MomsKart. Examples of unfair activities include:


Ratings, Feedback, and Reviews:-

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:


Review your own products or competitors’ products 

 Communications:-

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.Sellers are not allowed to attach any kind of contact information with the order.

Customer Information:-

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.Sellers are not allowed to attach any kind of contact information with the order.

Circumventing the Sales Process:-

 You may not attempt to circumvent the Momskart sales process or divert Momskart customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

  Terms of Use

 Welcome to Momskart We’re so glad you’re here. Make yourself comfortable and have a good time,but please follow our house rules.

   1. What Can be Sold on Momskart

Momskart is a unique marketplace. Buyers come here to purchase Homemade Food items | Delicacies  that they might not find anywhere else within their city . Everything listed for sale on Momskart must be handmade, Homemade or food item with longer shelf life found in different cultures of India.

 2. What Can't be Sold on Momskart

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Momskart.Reselling is not allowed in the handmade category on Momskart. Reselling refers to listing an item as homemade when you were not involved in preparing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for Momskart's review. Momskart may remove any listings that violate our policies. Note that listing fees | Packing Material Fees | are non-refundable ( If applicable ). Momskart may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Momskart statement. You can find more information on our Fees & Payments Policy. 

         3. Representing Yourself, Your Recipes, and Your Listings Honestly

At Momskart, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

By selling on Momskart, you agree that you will:

               4. Communicating with Other Momskart Members

        Messages:-

 You can use Momskart Messages (“Messages”) to communicate directly with your buyers or other Momskart members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:


Interference:-

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Momskart. Examples of interference include:


Harassment:-

Any use of Momskart Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.   

                    5. Privacy and Protecting Personal Information


You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Momskart user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Momskart users with whom you interact. Your privacy policy must be compatible with this policy and Momskart’s Terms of Use.

In particular, when you sell using our Services (subject to this Policy) or use Momskart’s API (also subject to the Momskart API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Momskart users you interact with and compatible with this policy and Momskart’s Terms of Use. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Momskart-related communications or for Momskart-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Momskart policies and laws, you may not add any Momskart member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Momskart and you are found to be joint data controllers of personal information, and if Momskart issued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Momskart for the expenses it occurs in connection with your processing of buyer personal information.


    6. Creating and Uploading Content

As a member of Momskart, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

7. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on Momskart. Buyers can leave a review, including a one to five-star rating and a photograph of their purchase, within 30 days after their item’s estimated delivery date. If an estimated delivery date is not available, the preview window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 30 day period.

On a rare occasion, you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

8. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Momskart, you agree to:

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Read more here.

Momskart also provides limited protection to sellers who meet the requirements of our Seller Protection Program. Read more about Momskart’s Seller Protection Programme here

 9. Responding to Requests for Cancellations, Returns Cancellations

If you are unable to complete a transaction, you must notify the buyer or admin support Momskart via Momskart Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

All seller wallet balance withdrawal requests will be processed in 2 parts, The 15th Day of the month will process all the requests from the 1st to the 14th day & the last working day of the month will process all the requests from the 15th to the 30th  day of the month.

Momskart’s Case System

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Momskart in the case. Momskart may request your assistance in resolving a case opened against your shop. Momskart reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using Momskart’s case system, you understand that Momskart may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

10. Non-Delivery.

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

    11. Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

If Momskart determines that an item is not as described, you will be required to refund the order, including the original postage and return postage.

Ineligible Transactions

Some disputes don’t qualify for Momskart’s case system. These include:

When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.