Seller Policies
Seller Policy
Momskart is a marketplace where you can sell your handmade Non-perishable food products, vintage items, and supplies directly to buyers across India. We want to make sure that you and your buyers have a positive experience with Momskart. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
All sellers are expected to adhere to the following policies when listing products on MomsKart. Seller offenses and prohibited content can result in the suspension of your MomsKart Sellers account.
Based on seller performances, sellers are categories into platinum, gold, silver & bronze accounts followed by applicable platform fees.
Last updated on 01-04-2024, we may update our policies from time to time by notifying all the stakeholders | Sellers & Customers.
Seller code of conduct:-
This policy requires that sellers act fairly and honestly on MomsKart to ensure a safe buying and selling experience. All sellers must:
Provide accurate information to MomsKart and our customers at all times.
Provide safe, hygienic, and healthy products.
Act fairly and do not misuse MomsKart’s features or services
Not attempt to damage or abuse another Seller, their listings, or ratings
Not attempt to influence customers’ ratings, feedback, and reviews.
Do Not send unsolicited or inappropriate communications.
Not attempt to circumvent the MomsKart sales process
Not operate more than one Selling on the MomsKart account without permission from MomsKart.
Violating the Code of Conduct or any other MomsKart policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
Accurate Information:-
Sellers must provide accurate information to MomsKart and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
You must act fairly and lawfully and may not misuse any service provided by MomsKart. Examples of unfair activities include:
Providing misleading or inappropriate information or product to MomsKart or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
Attempting to increase the price of a product after an order is confirmed
Artificially inflating web traffic (using bots or paying for clicks, for example)
Attempting to damage another Seller, their listings or ratings
Allowing other people to act on your behalf in a way that violates MomsKart policies or your agreement with MomsKart.
Ratings, Feedback, and Reviews:-
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
Ask customers to write only positive reviews or ask them to remove or change a review
Solicit reviews only from customers who had a positive experience
Review your own products or competitors’ products
Communications:-
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.Sellers are not allowed to attach any kind of contact information with the order.
Customer Information:-
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.Sellers are not allowed to attach any kind of contact information with the order.
Circumventing the Sales Process:-
You may not attempt to circumvent the Momskart sales process or divert Momskart customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Terms of Use
Welcome to Momskart We’re so glad you’re here. Make yourself comfortable and have a good time,but please follow our house rules.
Accepting These Terms
Those Other Documents We Mentioned
Your Privacy
Your Account with Momskart
Your Content
Your Use of Our Services
Termination
Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)
Indemnification (or What Happens If You Get Us Sued)
Disputes with Other Users
Disputes with Momskart
Changes to the Terms
Some Finer Legal Points
Contact Information.
1. What Can be Sold on Momskart
Momskart is a unique marketplace. Buyers come here to purchase Homemade Food items | Delicacies that they might not find anywhere else within their city . Everything listed for sale on Momskart must be handmade, Homemade or food item with longer shelf life found in different cultures of India.
2. What Can't be Sold on Momskart
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Momskart.Reselling is not allowed in the handmade category on Momskart. Reselling refers to listing an item as homemade when you were not involved in preparing or making that item.
Keep in mind that members may flag listings that appear to violate our policies for Momskart's review. Momskart may remove any listings that violate our policies. Note that listing fees | Packing Material Fees | are non-refundable ( If applicable ). Momskart may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Momskart statement. You can find more information on our Fees & Payments Policy.
3. Representing Yourself, Your Recipes, and Your Listings Honestly
At Momskart, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.
By selling on Momskart, you agree that you will:
Provide honest, accurate information in your About section.
Accurately represent your items in listings and listing photos.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Momskart.
Not engage in fee avoidance.
Not create duplicate accounts or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing Momskart's policies.
Not coordinate pricing with other sellers.
4. Communicating with Other Momskart Members
Messages:-
You can use Momskart Messages (“Messages”) to communicate directly with your buyers or other Momskart members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
Sending unsolicited advertising or promotions, requests for donations or spam;
Harassing or abusing another member or violating our Anti-Discrimination Policy;
Contacting someone after they have explicitly asked you not to; or
Interfering with a transaction or the business of another member.
Interference:-
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Momskart. Examples of interference include:
Contacting another member via Momskart Messages to warn them away from a particular member, shop, or item;
Posting in public areas to demonstrate or discuss a dispute with another member;
Purchasing from a seller for the sole purpose of leaving a negative review;
Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as 'click fraud'.
Harassment:-
Any use of Momskart Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.
5. Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Momskart user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Momskart users with whom you interact. Your privacy policy must be compatible with this policy and Momskart’s Terms of Use.
In particular, when you sell using our Services (subject to this Policy) or use Momskart’s API (also subject to the Momskart API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Momskart users you interact with and compatible with this policy and Momskart’s Terms of Use. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Momskart-related communications or for Momskart-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Momskart policies and laws, you may not add any Momskart member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Momskart and you are found to be joint data controllers of personal information, and if Momskart issued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Momskart for the expenses it occurs in connection with your processing of buyer personal information.
6. Creating and Uploading Content
As a member of Momskart, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
Obscene or vulgar;
In violation of someone else’s privacy or intellectual property rights; or
False, deceptive, or misleading.
7. Building a Positive Reputation Through our Reviews System
Reviews are a great way for you to build a reputation on Momskart. Buyers can leave a review, including a one to five-star rating and a photograph of their purchase, within 30 days after their item’s estimated delivery date. If an estimated delivery date is not available, the preview window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 30 day period.
On a rare occasion, you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
Contain private information;
Contain obscene, racist, or harassing language or imagery;
Violate our Anti-Discrimination Policy;
Contain prohibited medical drug claims;
Contain advertising or spam;
Be about things outside the seller’s control, such as a delivery carrier, Momskart or a third party;
Contain threats or extortion;
Include shilling or otherwise falsely inflate a shop’s review score; or
Undermine the integrity of the Review system.
8. Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on Momskart, you agree to:
Honor your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance.
Respond to Messages in a timely manner.
Honor the commitments you make in your shop policies.
Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system. Read about your rights and responsibilities regarding cases here.
If you are unable to complete an order, you must notify the momskart support team and cancel the order. Read about how to cancel an order in this Help article.
As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Read more here.
Momskart also provides limited protection to sellers who meet the requirements of our Seller Protection Program. Read more about Momskart’s Seller Protection Programme here
9. Responding to Requests for Cancellations, Returns Cancellations
If you are unable to complete a transaction, you must notify the buyer or admin support Momskart via Momskart Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
All seller wallet balance withdrawal requests will be processed in 2 parts, The 15th Day of the month will process all the requests from the 1st to the 14th day & the last working day of the month will process all the requests from the 15th to the 30th day of the month.
Momskart’s Case System
Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Momskart in the case. Momskart may request your assistance in resolving a case opened against your shop. Momskart reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.
By using Momskart’s case system, you understand that Momskart may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:
10. Non-Delivery.
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
There is no proof that the item was dispatched to the buyer.
An item was not sent to the address provided on Momskart
11. Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:
The Food item received is a different color, model, version, or size.
The Food item has a different design or material.
The seller failed to disclose that an Food item is damaged or is missing parts.
The buyer received the incorrect quantity of Food items (e.g., the buyer purchased three items but only received two).
The item was advertised as authentic but is not authentic.
The condition of the item is misrepresented (e.g., the item is described as fresh but is not fresh ).
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.
If Momskart determines that an item is not as described, you will be required to refund the order, including the original postage and return postage.
Ineligible Transactions
Some disputes don’t qualify for Momskart’s case system. These include:
Items that are damaged by the delivery carrier (if properly packaged by the seller).
Items that have been altered, damaged, Not fresh, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to delivery delays.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer's expectations.
Cost of delivery disputes.
Items that are purchased in person.
Items prohibited from sale on Momskart, including services and intangible goods.
Transactions where payment is not made via Momskart’s checkout system.
When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.